FAQ

Frequently Asked Questions (FAQs) 


1. How do I register for an online auction?
To register, click on the "I want to Register" button on our homepage and fill out the required information. Once your account is created, you can start browsing and bidding on items.


2. Is there a fee to register?
No, registration on our platform is free. However, you must provide valid payment information to participate in auctions.


3. How do I place a bid?
Once registered, browse our catalogue of items. Click on an item to view its details, then enter your bid amount and click "Place Bid." Make sure to confirm your bid to ensure it is submitted.


4. Can I retract a bid once it's placed?
No, all bids are binding and cannot be retracted. Please review your bid carefully before confirming.


5. How do I know if I’ve won an auction?
You will receive an email notification if you are the highest bidder at the end of the auction. You can also check your account dashboard for updates on your bids.


6. What payment methods do you accept?
We accept credit cards, PayPal, bank transfers. Payments must be made in Australian Dollars.


7. When do I need to pay for my winning bid?
Payment for winning bids must be made within 1 hour from the end of the auction. Details will be provided in the winning bid notification.


8. Can I inspect the items before bidding?
Yes, we offer detailed descriptions and high-quality images for each item. For certain auctions, we may also provide viewing appointments. Please contact us to arrange a viewing if available.


9. What happens if I don’t pay for an item I won?
Failure to pay for a winning bid may result in the suspension of your account and legal action to recover the outstanding amount. You may also be liable for any additional costs incurred.


10. How are items shipped?
We offer various shipping options depending on your location. Standard shipping is free of charge. Tracking information will be provided once your item is shipped.


11. Do you ship internationally?
Yes, we offer international shipping. Buyers are responsible for any customs duties, taxes, or import fees that may apply.


12. Can I return an item I purchased?
All sales are final. Returns are not accepted unless there has been a significant misrepresentation of the item. If you believe this is the case, please contact our customer service team.


13. How can I contact customer service?
You can contact us via email at info@luxeauctions.com.au, by phone at +61 2 9238 2219, or through our website’s contact form. Our customer service team is available Monday to Friday from 9am to 6pm to assist you.


14. How do I keep track of upcoming auctions?
Sign up for our newsletter to receive notifications about upcoming auctions. You can also check our website’s auction calendar for the latest updates.


15. What measures do you take to ensure the security of my information?
We use advanced security measures, including encryption and secure socket layer (SSL) technology, to protect your personal and payment information. For more details, please refer to our Privacy Policy.


16. Can I consign items to be auctioned?
Yes, we accept consignments. Please contact us at selling@luxeauctions.com.au for more information on how to consign your items with us.