Selling FAQ
When are Auctions Held?
At Luxe Auctions, we host at least one exclusive auction every week, bringing exquisite luxury items to discerning buyers. Auctions go live every Wednesday and finish the following Monday at 8pm.
What Can I Sell on Luxe Auctions?
We specialize in luxury jewellery, watches, loose gems, and diamonds, offering a platform for these precious items.
What is the Process?
- Contact Us: Reach out to our dedicated selling team at selling@luxeauctions.com.au.
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Submission: Complete our selling submission form with details of your items. Our specialist team will assess them.
- If suitable, you'll receive a draft proposal with an estimated selling range and associated charges. A qualified jeweller will visually inspect all items.
- Inspection: Should you accept the proposal, submit your items for inspection via registered and insured post or in person at our Sydney Head Office.
- Agreement: We'll draft an agreement outlining terms, conditions, fees, and charges for both parties to sign.
- Preparation: Upon receiving the signed agreement, we'll prepare your item for auction, which may include cleaning, photography, and cataloguing.
- Auction Allocation: Your item is then allocated to an upcoming auction.
- Payment: After a successful sale, payment is made to you on the 7th of the following month.
Where is Luxe Auctions Located?
You'll find us at Level 57, 25 Martin Place, Sydney NSW 2000, where our heritage meets modern luxury. Strictly appointment only!
Do I Need to Clean My Jewelry Before Sending?
No need to worry about cleaning. We'll handle any necessary cleaning and polishing. Items not in perfect condition will be appraised based on weight and quality by our experts.
Do I Need Paperwork to Sell an Item?
While not mandatory, luxury items sell better with original documentation. The more you can provide, the better.
How Do I Send Items to Luxe Auctions?
Send your items to our Head Office via registered post with insurance. Our team can recommend specialist jewellery courier services.
Are My Valuables Safe with Luxe Auctions?
Absolutely. All items are fully documented and insured in our care, with stringent security protocols ensuring their safety.
How Do You Value My Items?
Our valuation team provides auction estimates based on current market conditions and past sales, leveraging vast experience in luxury valuations.
Can I Set the Reserve Price?
We provide a reserve price based on market insights. You may request a lower reserve, but not an increase. The reserve is confidential and items won't sell unless it's met.
What Are the Charges Involved with Selling?
- Commission: Charged on a success basis—no sale, no fee. Rates are industry-competitive and quoted based on item type.
- Lotting Fee: Covers photography, cleaning, polishing, and authentication.
- Additional Fees: May apply for repairs or Gemstone Laboratory reports.
- Fees are deducted from auction proceeds or payable if items are unsold and returned.
Can I Withdraw My Item?
Once the auction agreement is signed, withdrawal is not permitted.
When Will My Items Appear in an Auction?
We aim to auction your items swiftly, typically within three weeks of receiving a signed agreement.
How Will Luxe Auctions Promote My Items?
Our extensive marketing campaigns include:
- Social media on Facebook, Instagram & LinkedIn
- Online visibility on our website
- Email marketing
- Press and Google advertising
How Long Will It Take to Sell My Items?
The timeline varies, but we strive to sell your items promptly.
How Often Will My Items Go to Auction?
Your item will be listed twice a month. If unsold after three attempts, you may request a return in writing, or we will return it automatically as per the auction agreement.
When Will I Get Paid?
Payments are made via EFT to your nominated bank account. Seller will receive payment on 7th of the following month it is sold.
Can I Get Paid Early?
Unfortunately, early payments are not available.
What Security measures apply?
We require photo ID from the seller or a copy of the "Authority to act as trustee"